1. 14-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date — no questions asked. This applies to both the one-time desktop licence and the first payment of a monthly subscription.
2. How to request a refund
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and look up your order, or email julianwyss05@gmail.com with the email address used at checkout and your order reference. Approved refunds are returned to the original payment method.
3. Faulty software
You are entitled to a refund — even after 14 days — if the software cannot be installed or does not run on a supported Windows system, is materially faulty and we cannot fix it within a reasonable time, or you were charged twice or in error. Please contact us first — most problems are configuration issues we can solve quickly.
4. Monthly subscriptions
You can cancel a monthly subscription at any time. Cancellation stops the next payment; access continues until the end of the period you have paid for.
5. Chargebacks
Please contact us before opening a dispute with your bank. We would rather resolve the issue directly and quickly.